Complaint against hotel: When you go to eat at the hotel. So many times water is not served to you in some hotels. However, its trend has increased significantly in the last few years. Earlier, generally in all the hotels you were given a private room. But now to earn more profit, hotel owners sell water bottles separately to the people. So people also have no hesitation in buying water bottles separately.
But let us tell you if you are eating food in a hotel. So it is the duty of the hotel owner to provide you pure drinking water. The hotelier cannot ask you to buy a separate water bottle for this. If someone from a hotel does this to you too. Then you can complain about it. How, let us tell you.
Can complain in consumer court
If any kind of injustice happens to you as a customer. So the most suitable place for you is consumer court. And you are not given mineral water by any hotel owner and the bottler sells you water to drink. So in such a situation, you can file a complaint against that hotel operator in the consumer court.
For this, if you want, you can register your complaint by calling the helpline number of National Consumer Form 1800-11-4000. Apart from this, you can also get it done by visiting the official website of National Consumer Forum https://consumerhelpline.gov.in/public/. Apart from this, if you want, you can also inform the local food security department about this.
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What do the rules say?
Let us tell you that according to the rules of business standards and regulations, hotels and restaurants have to provide basic facilities to the customers as per their requirement. Which also includes water for drinking. A hotel or restaurant cannot ask you to buy a separate water bottle after eating. Doing this is against the rules. If the hotel owner does this to you and you complain about it. Then the hotel may have to pay a heavy fine. On such occasions, it is important that you obtain a receipt from the hotel. In which the money for water bottle is mentioned so that it becomes easier for you to complain.
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